{ "accounts_classification_source": "default", "accounts_classifier": { "confidence": "low", "effective": false, "evidence": [ "strong accounts wording detected: invoice" ], "invoice_matches": [], "medium_keyword_hits": [], "score": 10, "strong_keyword_hits": [ "invoice" ] }, "accounts_override": null, "ai_count": 0, "ai_last_error": null, "ai_last_processed_at": null, "ai_processing": false, "ai_processing_started_at": null, "ai_textfield": null, "allocated_date": null, "allocated_to": "", "body_html": null, "body_text": null, "calls_classification_source": "default", "calls_override": null, "cc_email": "", "closed_date": null, "contact_email": "jonathanrice@surveyexpress.co.uk", "contact_id": null, "contact_is_safe": false, "contact_name": "", "contact_open_url": null, "contact_type": "", "display_body_html": "", "display_body_invalid_reason": "", "display_body_source": "text/plain", "display_body_text": "Dear Accounts Please find your invoice(s) attached kind regards, Jonathan Rice Survey Express Services This e-mail contains proprietary information some of which or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected the e-mail, please notify the author by replying to this email. If you are not the intended recipient you must not use, disclose, distribute, copy, print or rely on this e-mail.\nDear Accounts Please find your invoice(s) attached kind regards, Jonathan Rice Survey Express Services This e-mail contains proprietary information some of which or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected the e-mail, please notify the author by replying to this email. If you are not the intended recipient you must not use, disclose, distribute, copy, print or rely on this e-mail.", "display_body_used_placeholder": false, "due_date": null, "duplicate_of": null, "effective_is_accounts": false, "effective_is_calls": false, "effective_is_internal": false, "effective_is_safe": true, "effective_is_spam": false, "escalated_date": null, "escalted_to": null, "extracted_entities": [ { "confidence": "0.9950", "entity_type": "email_address", "entity_value_normalised": "jonathanrice@surveyexpress.co.uk", "entity_value_raw": "jonathanrice@surveyexpress.co.uk", "extraction_method": "header_parse", "id": 489588, "is_primary": 1, "is_valid": 1, "notes": null, "rule_name": "header_address_parse", "rule_version": "v1", "source_area": "from_header", "source_index": 0, "source_subarea": "address" }, { "confidence": "0.9400", "entity_type": "email_address", "entity_value_normalised": "jonathanrice@surveyexpress.co.uk", "entity_value_raw": "jonathanrice@surveyexpress.co.uk", "extraction_method": "regex", "id": 489590, "is_primary": 0, "is_valid": 1, "notes": null, "rule_name": "header_email_regex", "rule_version": "v1", "source_area": "from_header", "source_index": 0, "source_subarea": "regex" }, { "confidence": "0.9950", "entity_type": "email_address", "entity_value_normalised": "accounts@mpcservices.co.uk", "entity_value_raw": "accounts@mpcservices.co.uk", "extraction_method": "header_parse", "id": 489591, "is_primary": 0, "is_valid": 1, "notes": null, "rule_name": "header_address_parse", "rule_version": "v1", "source_area": "to_header", "source_index": 0, "source_subarea": "address" }, { "confidence": "0.9400", "entity_type": "email_address", "entity_value_normalised": "accounts@mpcservices.co.uk", "entity_value_raw": "accounts@mpcservices.co.uk", "extraction_method": "regex", "id": 489592, "is_primary": 0, "is_valid": 1, "notes": null, "rule_name": "header_email_regex", "rule_version": "v1", "source_area": "to_header", "source_index": 0, "source_subarea": "regex" }, { "confidence": "0.9300", "entity_type": "person_name", "entity_value_normalised": "Jonathan Rice", "entity_value_raw": "Jonathan Rice", "extraction_method": "header_parse", "id": 489589, "is_primary": 1, "is_valid": 1, "notes": null, "rule_name": "header_display_person", "rule_version": "v1", "source_area": "from_header", "source_index": 0, "source_subarea": "display_name" } ], "extracted_entities_json": { "counts": { "company_name": 0, "date": 0, "email_address": 2, "invoice_reference": 0, "job_reference": 0, "money_amount": 0, "order_reference": 0, "person_name": 1, "phone_number": 0, "po_reference": 0, "postcode": 0, "quote_reference": 0, "url": 0 }, "entities": { "company_name": [], "date": [], "email_address": [ "jonathanrice@surveyexpress.co.uk", "accounts@mpcservices.co.uk" ], "invoice_reference": [], "job_reference": [], "money_amount": [], "order_reference": [], "person_name": [ "Jonathan Rice" ], "phone_number": [], "po_reference": [], "postcode": [], "quote_reference": [], "url": [] }, "last_processed_at": "2026-04-16T06:00:08Z", "primary": { "email_address": "jonathanrice@surveyexpress.co.uk", "person_name": "Jonathan Rice" }, "version": "v1" }, "from_email": "Jonathan Rice ", "full_message": "Dear Accounts Please find your invoice(s) attached kind regards, Jonathan Rice Survey Express Services This e-mail contains proprietary information some of which or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected the e-mail, please notify the author by replying to this email. If you are not the intended recipient you must not use, disclose, distribute, copy, print or rely on this e-mail.\nDear Accounts Please find your invoice(s) attached kind regards, Jonathan Rice Survey Express Services This e-mail contains proprietary information some of which or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected the e-mail, please notify the author by replying to this email. If you are not the intended recipient you must not use, disclose, distribute, copy, print or rely on this e-mail.", "human_notes": null, "human_summary": null, "human_title": null, "id": 53856, "in_reply_to": "", "internal_classification_source": "default", "internal_override": null, "is_accounts": false, "is_accounts_inbox_recipient": true, "is_action_required": false, "is_ai": false, "is_calls": false, "is_closed": false, "is_complaint": false, "is_duplicate": false, "is_escalated": false, "is_flagged": false, "is_internal": false, "is_lead": false, "is_newemailaddr": false, "is_opportunity": false, "is_private": false, "is_shared": true, "is_shared_inbox_recipient": false, "is_spam": false, "is_transaction": false, "message_id": "DBBPR08MB594545DEC756145D48170F468853A@DBBPR08MB5945.eurprd08.prod.outlook.com", "primary_action_case": null, "primary_company_href": "", "primary_company_name": "", "received_at": "Tue, 31 Mar 2026 16:08:10 GMT", "safe_classification_source": "rule", "snippet": "Dear Accounts Please find your invoice(s) attached kind regards, Jonathan Rice Survey Express Services This e-mail contains proprietary information some of which or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected the e-mail, please notify the author by replying to this email. If you are not the intended recipient you must not use, disclose, distribute, copy, print or rely on this e-mail.\nDear Accounts Please find your invo", "source": "Mailcow IMAP", "spam_classification_source": "safe_override", "status": "new", "subject": "Invoices attached from Survey Express Services", "suggested_company": null, "suggested_customerid": null, "tags": null, "to_email": "\"accounts@mpcservices.co.uk\" ", "type": "inbound" }