{ "accounts_classification_source": "classifier", "accounts_classifier": { "confidence": "high", "effective": true, "evidence": [ "invoice reference 16881874 matched the email content", "strong accounts wording detected: invoice" ], "invoice_matches": [ { "evidence": "subject contained invoice reference 16881874", "match_text": "Invoice 16881874", "score": 96, "source": "subject", "sources": [ "subject" ], "value": 16881874 } ], "medium_keyword_hits": [], "score": 84, "strong_keyword_hits": [ "invoice" ] }, "accounts_override": null, "ai_count": 0, "ai_last_error": null, "ai_last_processed_at": null, "ai_processing": false, "ai_processing_started_at": null, "ai_textfield": null, "allocated_date": null, "allocated_to": "", "body_html": "

Thanks for your business!

Please find attached your latest invoice.

We'd like to take this opportunity to thank you for your continued business.

If you have any queries, please feel free to drop us an email to dpd.credit@dpd.co.uk

Kind regards,

DPD

\"DPD\"
", "body_text": "Thanks for your business!\n\nPlease find attached your latest invoice\n\nWe'd like to take this opportunity to thank you for your continued business.\n\nIf you have any queries, please feel free to drop us an email to dpd.credit@dpd.co.uk\n\nKind regards,\n\nDPD\nThanks for your business!\n\n Please find attached your latest invoice.\n\n We'd like to take this opportunity to thank you for your continued business.\n\n If you have any queries, please feel free to drop us an email to dpd.credit@dpd.co.uk\n\n Kind regards,\n\n DPD", "calls_classification_source": "default", "calls_override": null, "cc_email": "", "closed_date": null, "contact_email": "fatoumatta.sanneh@dpd.co.uk", "contact_id": 1420, "contact_is_safe": false, "contact_name": "Fatoumatta Sanneh", "contact_open_url": "/contacts?open=1420&search=fatoumatta.sanneh%40dpd.co.uk", "contact_type": "b2b", "display_body_html": "

Thanks for your business!

Please find attached your latest invoice.

We'd like to take this opportunity to thank you for your continued business.

If you have any queries, please feel free to drop us an email to dpd.credit@dpd.co.uk

", "display_body_invalid_reason": "", "display_body_source": "text/html", "display_body_text": "Thanks for your business!\n\nPlease find attached your latest invoice.\n\nWe'd like to take this opportunity to thank you for your continued business.\n\nIf you have any queries, please feel free to drop us an email to dpd.credit@dpd.co.uk", "display_body_used_placeholder": false, "due_date": null, "duplicate_of": null, "effective_is_accounts": true, "effective_is_calls": false, "effective_is_internal": false, "effective_is_safe": true, "effective_is_spam": false, "escalated_date": null, "escalted_to": null, "extracted_entities": [ { "confidence": "0.9950", "entity_type": "email_address", "entity_value_normalised": "fatoumatta.sanneh@dpd.co.uk", "entity_value_raw": "fatoumatta.sanneh@dpd.co.uk", "extraction_method": "header_parse", "id": 559065, "is_primary": 1, "is_valid": 1, "notes": null, "rule_name": "header_address_parse", "rule_version": "v1", "source_area": "from_header", "source_index": 0, "source_subarea": "address" }, { "confidence": "0.9400", "entity_type": "email_address", "entity_value_normalised": "fatoumatta.sanneh@dpd.co.uk", "entity_value_raw": "fatoumatta.sanneh@dpd.co.uk", "extraction_method": "regex", "id": 559066, "is_primary": 0, "is_valid": 1, "notes": null, "rule_name": "header_email_regex", "rule_version": "v1", "source_area": "from_header", "source_index": 0, "source_subarea": "regex" }, { "confidence": "0.9200", "entity_type": "email_address", "entity_value_normalised": "dpd.credit@dpd.co.uk", "entity_value_raw": "dpd.credit@dpd.co.uk", "extraction_method": "regex", "id": 559072, "is_primary": 0, "is_valid": 1, "notes": null, "rule_name": "email_regex", "rule_version": "v1", "source_area": "snippet", "source_index": 0, "source_subarea": "regex" }, { "confidence": "0.9950", "entity_type": "email_address", "entity_value_normalised": "accounts@mpcservices.co.uk", "entity_value_raw": "accounts@mpcservices.co.uk", "extraction_method": "header_parse", "id": 559067, "is_primary": 0, "is_valid": 1, "notes": null, "rule_name": "header_address_parse", "rule_version": "v1", "source_area": "to_header", "source_index": 0, "source_subarea": "address" }, { "confidence": "0.9400", "entity_type": "email_address", "entity_value_normalised": "accounts@mpcservices.co.uk", "entity_value_raw": "accounts@mpcservices.co.uk", "extraction_method": "regex", "id": 559069, "is_primary": 0, "is_valid": 1, "notes": null, "rule_name": "header_email_regex", "rule_version": "v1", "source_area": "to_header", "source_index": 0, "source_subarea": "regex" }, { "confidence": "0.9950", "entity_type": "email_address", "entity_value_normalised": "mcooke@haigh.co.uk", "entity_value_raw": "mcooke@haigh.co.uk", "extraction_method": "header_parse", "id": 559068, "is_primary": 0, "is_valid": 1, "notes": null, "rule_name": "header_address_parse", "rule_version": "v1", "source_area": "to_header", "source_index": 1, "source_subarea": "address" }, { "confidence": "0.9400", "entity_type": "email_address", "entity_value_normalised": "mcooke@haigh.co.uk", "entity_value_raw": "mcooke@haigh.co.uk", "extraction_method": "regex", "id": 559070, "is_primary": 0, "is_valid": 1, "notes": null, "rule_name": "header_email_regex", "rule_version": "v1", "source_area": "to_header", "source_index": 1, "source_subarea": "regex" }, { "confidence": "0.9600", "entity_type": "invoice_reference", "entity_value_normalised": "16881874", "entity_value_raw": "16881874", "extraction_method": "regex", "id": 559071, "is_primary": 1, "is_valid": 1, "notes": null, "rule_name": "invoice_keyword_numeric", "rule_version": "v1", "source_area": "subject", "source_index": 0, "source_subarea": "regex" } ], "extracted_entities_json": { "counts": { "company_name": 0, "date": 0, "email_address": 4, "invoice_reference": 1, "job_reference": 0, "money_amount": 0, "order_reference": 0, "person_name": 0, "phone_number": 0, "po_reference": 0, "postcode": 0, "quote_reference": 0, "url": 0 }, "entities": { "company_name": [], "date": [], "email_address": [ "fatoumatta.sanneh@dpd.co.uk", "accounts@mpcservices.co.uk", "mcooke@haigh.co.uk", "dpd.credit@dpd.co.uk" ], "invoice_reference": [ "16881874" ], "job_reference": [], "money_amount": [], "order_reference": [], "person_name": [], "phone_number": [], "po_reference": [], "postcode": [], "quote_reference": [], "url": [] }, "last_processed_at": "2026-04-16T22:40:04Z", "primary": { "email_address": "fatoumatta.sanneh@dpd.co.uk", "invoice_reference": "16881874" }, "version": "v1" }, "from_email": "fatoumatta.sanneh@dpd.co.uk", "full_message": "Thanks for your business!\n\nPlease find attached your latest invoice\n\nWe'd like to take this opportunity to thank you for your continued business.\n\nIf you have any queries, please feel free to drop us an email to dpd.credit@dpd.co.uk\n\nKind regards,\n\nDPD\nThanks for your business!\n\n Please find attached your latest invoice.\n\n We'd like to take this opportunity to thank you for your continued business.\n\n If you have any queries, please feel free to drop us an email to dpd.credit@dpd.co.uk\n\n Kind regards,\n\n DPD", "human_notes": null, "human_summary": null, "human_title": null, "id": 55940, "in_reply_to": "", "internal_classification_source": "default", "internal_override": null, "is_accounts": true, "is_accounts_inbox_recipient": true, "is_action_required": false, "is_ai": false, "is_calls": false, "is_closed": false, "is_complaint": false, "is_duplicate": false, "is_escalated": false, "is_flagged": false, "is_internal": false, "is_lead": false, "is_newemailaddr": false, "is_opportunity": false, "is_private": false, "is_shared": true, "is_shared_inbox_recipient": false, "is_spam": false, "is_transaction": true, "message_id": "20260405115105.2C45F40EDC@smtp-out-set2-1.geopostuk.com", "primary_action_case": null, "primary_company_href": "/contacts?search=DPD", "primary_company_name": "DPD", "received_at": "Sun, 05 Apr 2026 11:51:05 GMT", "safe_classification_source": "rule", "snippet": "Thanks for your business!\n\nPlease find attached your latest invoice\n\nWe'd like to take this opportunity to thank you for your continued business.\n\nIf you have any queries, please feel free to drop us an email to dpd.credit@dpd.co.uk\n\nKind regards,\n\nDPD\nThanks for your business!\n\n Please find attached your latest invoice.\n\n We'd like to take this opportunity to thank you for your continued business.\n\n If you have any queri", "source": "Mailcow IMAP", "spam_classification_source": "safe_override", "status": "new", "subject": "Invoice 16881874 from DPD for 412154", "suggested_company": null, "suggested_customerid": null, "tags": null, "to_email": "accounts@mpcservices.co.uk, mcooke@haigh.co.uk", "type": "inbound" }