{ "accounts_classification_source": "classifier", "accounts_classifier": { "confidence": "high", "effective": true, "evidence": [ "invoice reference 50688 matched the email content", "strong accounts wording detected: invoice" ], "invoice_matches": [ { "evidence": "subject contained invoice reference 50688", "match_text": "Invoice 50688", "score": 96, "source": "subject", "sources": [ "subject" ], "value": 50688 } ], "medium_keyword_hits": [], "score": 84, "strong_keyword_hits": [ "invoice" ] }, "accounts_override": null, "ai_count": 0, "ai_last_error": null, "ai_last_processed_at": null, "ai_processing": false, "ai_processing_started_at": null, "ai_textfield": null, "allocated_date": null, "allocated_to": "", "body_html": "

Your report is attached in PDF format.

To load the report, you will need the free Adobe\u00ae Acrobat\u00ae reader, available to download at http://www.adobe.com/

", "body_text": "Your report is attached in PDF format.\n\nTo load the report, you will need the free Adobe\u00ae Acrobat\u00ae reader, available to download at http://www.adobe.com/", "calls_classification_source": "default", "calls_override": null, "cc_email": "", "closed_date": null, "contact_email": "mark@newplas.co.uk", "contact_id": 1703, "contact_is_safe": true, "contact_name": "", "contact_open_url": "/contacts?open=1703&search=mark%40newplas.co.uk", "contact_type": "b2b", "display_body_html": "

Your report is attached in PDF format.

To load the report, you will need the free Adobe\u00ae Acrobat\u00ae reader, available to download at http://www.adobe.com/

", "display_body_invalid_reason": "", "display_body_source": "text/html", "display_body_text": "Your report is attached in PDF format.\n\nTo load the report, you will need the free Adobe\u00ae Acrobat\u00ae reader, available to download at http://www.adobe.com/", "display_body_used_placeholder": false, "due_date": null, "duplicate_of": null, "effective_is_accounts": true, "effective_is_calls": false, "effective_is_internal": false, "effective_is_safe": true, "effective_is_spam": false, "escalated_date": null, "escalted_to": null, "extracted_entities": [ { "confidence": "0.9950", "entity_type": "email_address", "entity_value_normalised": "mark@newplas.co.uk", "entity_value_raw": "mark@newplas.co.uk", "extraction_method": "header_parse", "id": 722795, "is_primary": 1, "is_valid": 1, "notes": null, "rule_name": "header_address_parse", "rule_version": "v1", "source_area": "from_header", "source_index": 0, "source_subarea": "address" }, { "confidence": "0.9950", "entity_type": "email_address", "entity_value_normalised": "accounts@newplas.co.uk", "entity_value_raw": "accounts@newplas.co.uk", "extraction_method": "header_parse", "id": 722799, "is_primary": 0, "is_valid": 1, "notes": null, "rule_name": "header_address_parse", "rule_version": "v1", "source_area": "cc_header", "source_index": 0, "source_subarea": "address" }, { "confidence": "0.9400", "entity_type": "email_address", "entity_value_normalised": "accounts@newplas.co.uk", "entity_value_raw": "accounts@newplas.co.uk", "extraction_method": "regex", "id": 722800, "is_primary": 0, "is_valid": 1, "notes": null, "rule_name": "header_email_regex", "rule_version": "v1", "source_area": "cc_header", "source_index": 0, "source_subarea": "regex" }, { "confidence": "0.9400", "entity_type": "email_address", "entity_value_normalised": "mark@newplas.co.uk", "entity_value_raw": "mark@newplas.co.uk", "extraction_method": "regex", "id": 722796, "is_primary": 0, "is_valid": 1, "notes": null, "rule_name": "header_email_regex", "rule_version": "v1", "source_area": "from_header", "source_index": 0, "source_subarea": "regex" }, { "confidence": "0.9950", "entity_type": "email_address", "entity_value_normalised": "accounts@mpcservices.co.uk", "entity_value_raw": "accounts@mpcservices.co.uk", "extraction_method": "header_parse", "id": 722797, "is_primary": 0, "is_valid": 1, "notes": null, "rule_name": "header_address_parse", "rule_version": "v1", "source_area": "to_header", "source_index": 0, "source_subarea": "address" }, { "confidence": "0.9400", "entity_type": "email_address", "entity_value_normalised": "accounts@mpcservices.co.uk", "entity_value_raw": "accounts@mpcservices.co.uk", "extraction_method": "regex", "id": 722798, "is_primary": 0, "is_valid": 1, "notes": null, "rule_name": "header_email_regex", "rule_version": "v1", "source_area": "to_header", "source_index": 0, "source_subarea": "regex" }, { "confidence": "0.9600", "entity_type": "invoice_reference", "entity_value_normalised": "50688", "entity_value_raw": "50688", "extraction_method": "regex", "id": 722801, "is_primary": 1, "is_valid": 1, "notes": null, "rule_name": "invoice_keyword_numeric", "rule_version": "v1", "source_area": "subject", "source_index": 0, "source_subarea": "regex" }, { "confidence": "0.9300", "entity_type": "url", "entity_value_normalised": "http://www.adobe.com/", "entity_value_raw": "http://www.adobe.com/", "extraction_method": "regex", "id": 722802, "is_primary": 1, "is_valid": 1, "notes": null, "rule_name": "url_regex", "rule_version": "v1", "source_area": "body_main", "source_index": 0, "source_subarea": "regex" } ], "extracted_entities_json": { "counts": { "company_name": 0, "date": 0, "email_address": 3, "invoice_reference": 1, "job_reference": 0, "money_amount": 0, "order_reference": 0, "person_name": 0, "phone_number": 0, "po_reference": 0, "postcode": 0, "quote_reference": 0, "url": 1 }, "entities": { "company_name": [], "date": [], "email_address": [ "mark@newplas.co.uk", "accounts@mpcservices.co.uk", "accounts@newplas.co.uk" ], "invoice_reference": [ "50688" ], "job_reference": [], "money_amount": [], "order_reference": [], "person_name": [], "phone_number": [], "po_reference": [], "postcode": [], "quote_reference": [], "url": [ "http://www.adobe.com/" ] }, "last_processed_at": "2026-04-30T15:00:09Z", "primary": { "email_address": "mark@newplas.co.uk", "invoice_reference": "50688", "url": "http://www.adobe.com/" }, "version": "v1" }, "from_email": "", "full_message": "Your report is attached in PDF format.\n\nTo load the report, you will need the free Adobe\u00ae Acrobat\u00ae reader, available to download at http://www.adobe.com/", "human_notes": null, "human_summary": null, "human_title": null, "id": 71549, "in_reply_to": "", "internal_classification_source": "default", "internal_override": null, "is_accounts": true, "is_accounts_inbox_recipient": true, "is_action_required": false, "is_ai": false, "is_calls": false, "is_closed": false, "is_complaint": false, "is_duplicate": false, "is_escalated": false, "is_flagged": false, "is_internal": false, "is_lead": false, "is_newemailaddr": false, "is_opportunity": false, "is_private": false, "is_shared": true, "is_shared_inbox_recipient": false, "is_spam": false, "is_transaction": false, "message_id": "003e01dcd8b1$fa9df860$efd9e920$@newplas.co.uk", "primary_action_case": null, "primary_company_href": "/contacts?search=Underground%20Drainage%20Supplies%20Ltd", "primary_company_name": "Underground Drainage Supplies Ltd", "received_at": "Thu, 30 Apr 2026 14:59:40 GMT", "safe_classification_source": "rule", "snippet": "Your report is attached in PDF format. To load the report, you will need the free Adobe\u00ae Acrobat\u00ae reader, available to\u2026", "source": "Mailcow IMAP", "spam_classification_source": "safe_override", "status": "new", "subject": "Invoice 50688 from Underground Drainage Supplies Ltd", "suggested_company": null, "suggested_customerid": null, "tags": null, "to_email": "", "type": "inbound" }