Inbound Emails

{% for e in emails %} {% set sender_primary = e.from_email_display or e.from_email or 'Unknown sender' %} {% set sender_secondary = e.from_email if e.from_email and sender_primary != e.from_email else '' %} {% set summary_text = (e.human_summary or e.snippet or '')[:500] %} {% set escalated_to_value = e.escalted_to or (e.escalated_to if e.escalated_to is defined else '') or '' %} {% set is_lead = e.is_lead %} {% set is_safe_contact = e.contact_is_safe %} {% set effective_is_spam = e.effective_is_spam if e.effective_is_spam is defined else (e.is_spam and not is_safe_contact) %} {% set effective_is_internal = e.effective_is_internal if e.effective_is_internal is defined else e.is_internal %} {% set effective_is_accounts = e.effective_is_accounts if e.effective_is_accounts is defined else e.is_accounts %} {% set effective_is_calls = e.effective_is_calls if e.effective_is_calls is defined else e.is_calls %} {% set internal_source = e.internal_classification_source if e.internal_classification_source is defined else 'default' %} {% set accounts_source = e.accounts_classification_source if e.accounts_classification_source is defined else 'default' %} {% set calls_source = e.calls_classification_source if e.calls_classification_source is defined else 'default' %} {% set has_auto_classification = internal_source == 'rule' or accounts_source == 'classifier' or calls_source == 'rule' %} {% endfor %}

{{ e.id }}

{% set received_display = e.received_display or {} %} {{ received_display.desktop_date or '' }} {{ received_display.desktop_time or '' }} {% if received_display.relative %} ({{ received_display.relative }}) {% endif %} {{ received_display.mobile or '' }}

{{ e.human_title if e.human_title else e.subject }} {{ summary_text }}

{{ sender_primary }} {{ sender_secondary }} {% if is_safe_contact %} Safe {% endif %} {% if e.contact_open_url %} {% endif %} {% if e.primary_company_href %} {{ e.primary_company_name }} {% endif %}

— {% if e.allocated_to %} {{ e.allocated_to }} {% endif %}

Action required Escalated Internal Accounts Calls {% if is_lead %}Lead{% endif %} AI Closed Spam Auto Action Close Lead Spam Internal Accounts Calls Guided triage