Calls

Susan Das called wanting to speak with someone to arrange a de-sludge as soon as possible as their light has started to come on and flicker.

She mentions she spoke with someone on Sunday and would like someone to come out ASAP.

Address: from Ashfield, Bristol Road, Falfield, Wotton-under-Edge, GL12 8DF called

I tried to transfer the call but there was no response.

Please could you call back on 01454 261791/07399 467585

John Jones from Ashby Commercial Limited called for help with their pumping station which has stopped working.

Site: Ashby Road, Sinope, Coalville, LE67 3AY
Email Address: Declined

I tried to transfer the call, but there was no response.

Please could you call back on 07917 785577.

Transferred Steven Lander

Transferred Scott Taylor

Jo Jennings called as the beacon is flashing. She said they are due a service in may so thinks it could be due to that.

The Old Sty, Bishton Farm Lane, Wolseley Bridge, Stafford, ST18 0ZX

I tried to transfer the call but had no answer.

They declined a call back and said they will call at about 11am.

Phil Kavanagh called.

He said that he has an issue with his package treatment tank- Marsh Ensign 10.

He explained that there are holes in the baffles, which means that the whole tank is contaminated.

He asked if you can help him resolve this issue.

The address is Younds Cottage Farm, Boylestone, Ashbourne, DE6 5AA.

Email Address: pspk@btinternet.com

Please could you call back on 07768 777020.

Stephen Russell called regarding a problem with their pump.

I advised the main office is closed today.

Please could you call back on 07903 205390.

Postcode: L39 8RJ

Email: therussells2k8@gmail.com

A Gentleman called but after I advised the main office was closed he declined to leave any details for a call back and disconnected the line.

Jonathan Ollie called.

He advised that he has a over flowing waste water treatment system.

Please could you call back on 07792 592533.

I tried to transfer the call, yet there was no reply.

Paul Sherrington called saying someone had called him about his pump break down.

He called enquiring about a service kit for meadow la100a blower.

Please could you call back on 07775 804082.

I apologise for not transferring to you Rob.

Paul Sherrington called enquiring about a service kit for meadow la100a blower.

Please could you call back on 07775 804082.

Hussain from Hastoe Housing called to pass on a job to you.

He advised the drains are overflowing for everyone in the building and this is affecting quite a few residents.

Address: 54 Chenies Close, Tunbridge Wells, TN2 5LN

I tried to transfer the call however there was no answer.

Case reference: 2671452

Please could you call back on 0333 0349932 (Hastoe) or Mr David who is on site 07933 648980 or 07799 863392.

URGENT
Sarah Clarke called as they had an engineer come to service their tank but they forgot to turn it back on a now they have a serious problem.

The postcode YO86DH

Upon transfer there was no reply.

Please could you call back on 07511 821353.

A Lady from Cambridge Ice Arena called.

She advised she will email directly.

Kerry from Tardis Environmental called.

She is confirming whether you still need the tank emptied tomorrow.

They said they would contact you directly via email.

For your information they called from the following number 01922 402410.

Roy Wheeler from Wheeler's Services called wanting to obtain a missing invoice that dates back from the 29th April 2025.

He also mentions that if there has been any since, can you also send those?

Email; wheelerroy615@gmail.com

For your reference, he was calling from 07973 335402

Naweed Rashid called with regards to the quote he has been provided.

He is looking to go ahead and wants a yearly service also.

Postcode: S26 3XU.

A Gentleman called

WRONG NUMBER: I advised an incorrect number has been dialled.

Gary Aram from Naptoft called to speak with you.

He will call back on Tuesday.

Selim Abdul-Wahab called

WRONG NUMBER: I advised an incorrect number has been dialled.

Transferred Elsie

Sana from Barclay Card - Compliance called to speak to someone in regards to PCI compliance that is due for renewal.

I tried to transfer, however there was no answer.

Please could you call back on 0330 0583940

Could you please advise if this is an unwanted sales call?

Michelle McCallum called as she has received a text saying that they are due for a service.

Postcode: PE7 3TR

Email: Declined as she is on holiday after today.

Please could you call back on 07919 216227

Transferred Graham Hurst

Transferred Scotty

This was a Silent Call

Transferred Angela Canning-Jones

Elise called to request a copy of an invoice.

She did not have an invoice number however knows the invoice was paid on the 6th of June 2025 for £1092.

Please could you call back on 07885 823570.

Brian Russell called wanting to speak with someone to make a payment for some recent work that was carried out.

Postcode CV5 9AP

email: brizey@me.com

I tried to transfer the call but there was no response.

Please could you call back on 07917 700401

Tom Taylor called as he has received a certificate from yourself for his septic tank installation, but there is no compliance information.

Postcode: DE6 1PN

Email: tom135taylor@gmail.com

Please could you call back on 07792 480722.

Scotty from Hydrotech called again.

Postcode: RH13 6JN

The line disconnected on transfer before I could take any further details.

For your information they called from0 7434677539.

Transferred Ian Rugg

A Gentleman called

Caller was unable to hear me

Transferred Martin Pugh

This was a Silent Call

Gareth Tivey from Anchor Pumps called as he has a question re a delivery.

Please could you call back on 01925 761120.

Apologies as the line disconnected before i could ask for his email.

Carrie Watson from Lyndon Farms called to book a service.

Postcode: LE15 8TW

She mentioned that the last invoice they received from you was addressed to Lyndon Property Company, however, she stated that it needs to be addressed to Lyndon Farms. She asked if this could be noted on the system.

Please can you call her back on 01572 737786.

Email: carrie.watson@lyndon-estate.co.uk

There was no reply on transfer.

Transferred Danny Swinscoe

Dave Newbury from Heritage called to speak with you in regards to advice about which parts are required for his tank.

Upon transfer there was no reply.

Please could you call back on 07902 742414

Steve from OEM Automatic called as you are sending invoices for them in the name of Hay Environmental.

Please could you call back on 07751 734351.

Linda Sayer from Bibby Financial Services called on behalf of RJW Metalworks to chase payment.

Can you please return the call on telephone number 01454 456192.

Email: linda.sayer@bibbyfinancialservices.com

A Gentleman called regarding a job vacancy.

He will call back.

Will from M&DH called

SALES CALL. I advised we do not accept introductory calls.

Stuart Batty called again as he is looking to arrange a service for his septic tank.

Post code - YO17 8DJ

He stated he spoke with the team earlier on today and was waiting to hear back.

I tried to transfer the call but got through to Michael who advised you had left for the day.

Please could you call back on 07484 848298

Mack from Trade Show Planners called.

The call disconnected before I could take any further details.

URGENT

Chris Deaton from S25 2NN called to discuss the quote 09721.

He has been 17th of April but he cannot do that date as the tanks will overflow and be all over the yard.

Sophie on the service line advised you would need to deal with this as Calry is off now.

His email is cdeaton713@gmail.com

Please could you call back on 07729 326300

Robert Taylor called regarding the appointment.

He mentioned that you suggested tomorrow however, he is away on holiday at the moment.

He will call you on Tuesday when he is home to arrange a date.

For your reference the number they called from is 07817 822040.

Transferred Kevin Goodwin

Chris Deaton called in regards to the quotes he has received from you for the pump and unit installation.

Reference number - 09721
Postcode - S25 2NN

He advised he is choosing the single pump option but was querying as to whether the cost is up front or after the job.

He also needs to confirm dates as the pump system covers two properties and they need to liaise with the house next door.

His email is - cdeaton713@gmail.com

Please could you call back on 07729 326300.

Stephen Russell called to speak to you in regards to the service contract package that they have with you.

He advised that you are providing a quote for them and he is just following up as he has not heard back yet.

He advised that they have been dealing with Rob but is happy to speak to anyone as they want it sorted as soon as possible.

He would like someone to call him back today just to let him know that someone is still dealing with it.

Postcode: L39 8RJ

Email: therussells2k8@gmail.com

Please could you call back on 07903 205390.